Privacy Policy

We are very happy to have you as a guest at Story divers Sharm el Sheikh and we understand the importance of privacy to you.

We have prepared this Privacy Policy to explain our practices and policies. It explains what types of information we may gather about you, during your experience with us. It also explains how we may use that information, and the safeguards we have in place to protect your personally identifiable information.

What personal information do we collect?

Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect about you could include:

How do we use your personal information?

For each of the categories of personal information described above, we use your personal information for the following purposes:

On what basis do we use your personal information?

We use your personal information on the following basis:

How and from what sources is personal information collected?

For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:

We also collect your personal information while monitoring our technology tools and services, including email communications sent to and from Story Divers.

Cookies and other data

We collect information automatically from you through the use of cookies, pixel tags and similar technologies, when you visit our website or read our emails, and we may use third party partners to collect this device and usage information. For example, we collect information about how you use our website, such as the pages you visit or links you click and if you use multiple devices, and information about the device you use, such as the IP address, device type, operating system, and a unique ID that allows us to uniquely identify a browser, mobile device or account (including, e.g., a persistent device identifier or AdID), and other such information.

If permitted by your device settings, we and our third party providers may collect location data through GPS, Wi-Fi or other methods to personalize and enhance your online experience and to improve the effectiveness of our website, offers, advertising, communications and customer service.

We collect analytics data, or use third party analytics tools to help measure traffic and usage trends and to understand more about the demographics and behaviors of our users.

We, or our third party partners, may use the data collected through cookies and similar technologies to remember information so that you will not have to re-enter it during your visit or the next time you visit the website; provide custom, personalized content and information; identify and contact you across multiple devices; provide and monitor the effectiveness of our website and perform analytics; diagnose or fix technology problems; detect or prevent fraud or other harmful activities, and otherwise to plan for and enhance our online properties and services.

We may also use third party advertising companies to serve advertisements regarding goods and services that may interest you when you access and use our website. To serve such advertisements, these companies place or recognize a unique cookie on your browser (including through use of pixel tags).

How do we protect personal information?

We use a variety of physical, technical and administrative security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws.

We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized access or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (e.g. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any sensitive personal information.

Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.

Will personal information be provided to third parties?

For each of the categories of personal information, sources of information and purposes described above, we may share certain of your personal information with:

If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to third parties for their direct marketing purposes.

We may also disclose information as may be required by law or legal process, or if we reasonably believe such disclosure is necessary to comply with legal process or the reasonable requests of law enforcement or to exercise or protect the rights, property or personal safety of the Story Divers, our Guests or Owners, or others.

Your rights

Depending on applicable law, which may be determined by your country, region or state of residency, you may be able to exercise one or more of the following rights relating to our processing of your personal information. You may also have other rights under the laws of your jurisdiction of residence.

To protect your personal information, we may require that you prove your identity to us at the time your request is made. This may involve providing us with information which we hold on file about you (e.g. a home or business address), or we may require you to produce some form of photo or government issued identification.

Accessing, correcting or deleting your personal information

We understand that you may like to know what personal information we hold about you, or to correct or delete certain information we hold about you. We are happy to assist you with your request.

Right to decline marketing communications

If you do not wish to receive marketing communications from Story Divers, you may indicate your wishes on your registration card when you stay with us or send an e-mail to: hello@story-divers.com.

You will always have the ability to accept or decline any form of communication from Story Divers. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications. Please note that you may not be able to opt out of service-related communications (e.g., account verification, transactional communications, technical and security and notices).

Where you are given the option to share personal information with Story Divers, you can always choose not to do so.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see ‘How do we use your personal information?’) or that you are unable to make use of the services offered by us.

If at any time you wish to exercise any of these rights, you can do so by e-mail at hello@story-divers.com

How long is my personal information retained?

Your personal information will be stored for the period of time required or permitted by law. We will delete your personal information once it is no longer reasonably necessary for any of the purposes described in this Privacy Notice.

We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Story Divers.

Any financial information Story Divers retains will be protected under the terms of this Privacy Notice and, where financing is arranged in Sharm el Sheikh, Egypt

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