Story Divers Sharm El Sheikh
Welcome to Story Divers Sharm El Sheikh.
These Terms & Conditions apply to all services provided by Story Divers, including recreational diving, dive packages, scuba diving courses, introductory dives, snorkeling, equipment rental, boat trips and other related diving services.
By making a booking with Story Divers, you confirm that you have read, understood and accepted the Terms & Conditions below.
All prices are displayed in EUR and include applicable taxes unless otherwise specified.
National Park fees, equipment rental, meals, special trips, dive computers and other optional services may be charged separately where applicable and will be clearly indicated in your booking quotation.
To register and confirm a pre-booking while benefiting from our 10% prepayment discount, a 30% deposit of the discounted diving services is required.
Where applicable, PADI eLearning materials and accommodation must be prepaid in addition to the deposit.
The remaining balance may be settled upon checkout.
The 10% discount applies only to the eligible diving packages or courses included in the initial confirmed booking. It does not apply to additional services, accommodation, eLearning materials, supplements or other third-party services unless specifically stated otherwise.
Discounts and promotions may not result in a total discount greater than 10%, unless expressly confirmed by Story Divers.
After receiving your booking confirmation, we will provide a booking summary and the relevant payment instructions.
Payments may be made by:
Customized online payment links are generally valid for 7 days from the date of issue. A booking is not considered financially secured until the required payment has been received.
For bookings made without prepayment, the applicable amount is payable directly at the dive center and does not benefit from the prepayment discount unless otherwise confirmed in writing.
All cancellation periods are calculated in relation to the starting date of the services booked with Story Divers.
If cancellation is received at least 7 days before the starting date, the prepaid deposit may:
If cancellation is received between 3 and 6 days before the starting date:
50% of the prepaid amount may be retained as credit toward a future booking.
The credit is valid for 24 months.
No cash refund will be issued.
If cancellation is received 1 or 2 days before the starting date, the prepaid deposit is non-refundable and cannot be converted into credit.
In the event of a no-show, no refund or credit can be issued.
A guest who does not arrive at the agreed meeting point or pick-up location at the confirmed time may be considered a no-show.
If a guest is unable to complete all pre-booked services due to serious and proven circumstances, Story Divers may issue a credit note for the eligible unused services.
The credit will be valid for 24 months.
Services voluntarily missed, cancelled or not completed for personal reasons after the diving program has started are not automatically eligible for refund or credit.
Third-party costs already incurred or committed on behalf of the guest may be excluded from any refund or credit.
We understand that exceptional circumstances may sometimes make travel impossible.
If documented circumstances outside the guest's reasonable control — such as a flight cancellation or official travel restriction — prevent the guest from reaching Sharm El Sheikh, Story Divers will make every reasonable effort to offer additional flexibility.
Upon presentation of official documentation confirming the disruption, the guest may choose between:
This provision applies to documented extraordinary travel disruptions preventing arrival in Sharm El Sheikh and does not apply to voluntary changes of travel plans.
We understand that illness can occur unexpectedly, including after a guest has already arrived in Sharm El Sheikh. For this reason, documented medical situations are treated separately from our standard cancellation policy.
To qualify under this policy, the guest must provide official medical documentation issued by a licensed doctor or medical facility confirming that the guest is medically unable to participate in the booked diving activities.
If a guest becomes ill after arriving at the destination but before using any of the services booked with Story Divers, and provides the required medical documentation, the guest may choose between:
If a guest becomes ill after the booked diving services have already started and is medically unable to continue, the services already provided or used remain payable and are non-refundable.
For the eligible unused prepaid services, and upon presentation of the required medical documentation, the guest may choose between:
Any services already used, completed or provided before the illness occurred are excluded from the calculation.
PADI eLearning materials and any third-party services or costs already purchased, issued, paid or committed on behalf of the guest remain subject to their respective non-refundable conditions.
Medical documentation must relate to the period in which the booked services were due to take place. Story Divers reserves the right to request sufficient documentation to verify eligibility under this medical cancellation policy.
Once PADI digital learning materials have been purchased, assigned or activated for a student, their cost is non-refundable and cannot be converted into Story Divers credit.
The digital materials remain associated with the student's PADI account and may be used in accordance with PADI's applicable conditions and standards.
If a student voluntarily stops a course after it has started, services already provided and third-party costs already incurred are non-refundable.
Safety is our highest priority.
Diving schedules, dive sites, routes, departure times and boat operations may be changed without prior notice when required by:
Dive destinations are therefore not guaranteed, even when a particular destination or dive site appears in a provisional itinerary.
If Story Divers is unable to operate a scheduled boat trip, we will first attempt to provide a reasonable alternative, which may include:
If Story Divers cancels a diving service and no reasonable diving alternative or rescheduling option can be provided, a credit or refund may be issued for the affected service.
Story Divers cannot be held responsible for sudden changes in weather, visibility, currents, marine life encounters or sea conditions.
All guests participating in scuba diving activities must be medically fit to dive.
Students and introductory divers must complete the applicable medical questionnaire before participating. Certified divers may also be required to complete medical and liability documentation as part of the Story Divers digital check-in procedure.
If a medical questionnaire indicates that medical approval is required, the guest must obtain appropriate clearance from a physician before participating in the relevant diving activity.
Story Divers reserves the right to refuse or discontinue diving activities when a guest appears medically unfit, under the influence of alcohol or drugs, or otherwise unable to dive safely.
All certified divers must provide proof of a valid diving certification.
For safety reasons, a Refresher is mandatory for certified divers who have not dived for more than 12 months.
The Refresher includes:
The Refresher is subject to an additional charge.
Guests are responsible for providing accurate information regarding their certification level, number of dives, most recent dive and relevant diving experience.
Story Divers reserves the right to adapt the diving program, group allocation or dive plan according to a diver's certification, experience, demonstrated ability and current diving conditions.
Safety decisions made by Story Divers instructors, divemasters, captains or management must be respected.
Divers are responsible for planning adequate time between their final dive and any flight or travel to altitude.
As a general safety requirement, guests should allow at least 18 hours after diving before flying, or follow a longer no-fly time when indicated by their dive computer, training-agency recommendations or individual dive profile.
Guests travelling by air shortly after their planned diving activities should inform Story Divers so that their diving schedule can be planned accordingly.
Before participating in diving activities, guests must complete and sign all applicable medical, liability, assumption-of-risk and safe-diving documentation required for the activity.
These documents may be completed through our digital check-in system.
Scuba diving, snorkeling, boating and other water-based activities involve inherent risks. Guests acknowledge these risks and agree to follow the instructions, procedures and safety requirements communicated by Story Divers staff.
Only appropriately certified divers may participate in certified recreational diving activities.
Non-certified guests may participate only in suitable training programs or introductory diving experiences conducted under the supervision required by the applicable training standards.
Divers must remain within the limits of their certification, training and experience and must follow the dive plan and instructions provided by the Story Divers team.
Story Divers reserves the right to modify a dive plan, restrict a diver's participation or refuse a dive when this is considered necessary for the safety of the diver, the group, staff or vessel.
Unsafe, illegal, aggressive or irresponsible behavior will not be tolerated and may result in the guest being removed from an activity without entitlement to compensation for services lost as a consequence.
Guests may use their own diving equipment or rent equipment from Story Divers, subject to availability.
Guests using their own equipment are responsible for ensuring that it is suitable, properly maintained and in safe working condition.
Rental equipment must be used responsibly and returned in the condition in which it was provided, allowing for normal wear and tear.
Any Story Divers equipment lost or damaged as a result of negligent, incorrect, irresponsible or inappropriate use may be charged to the guest at the applicable repair or replacement cost.
Story Divers reserves the right to determine whether damage constitutes normal wear and tear or damage resulting from misuse.
Any equipment problem, loss or damage must be reported to Story Divers as soon as possible.
Guests are responsible for their personal belongings while at the dive center, during transfers and onboard boats.
Story Divers cannot accept responsibility for the loss, theft or accidental damage of personal belongings except where liability cannot legally be excluded under applicable law.
We strongly recommend that valuables not required for diving activities are left in a secure location.
Certain services or fees may be provided, collected or imposed by third parties or local authorities, including National Park fees, port or jetty fees, accommodation, external transportation, eLearning materials, meals and certain special-trip costs.
Where such amounts have already been paid or committed to the relevant third party, they may be non-refundable, even where Story Divers provides a credit or refund for its own services.
Story Divers makes every effort to provide high-quality diving experiences; however, diving takes place in a natural environment.
We therefore cannot guarantee:
The absence of expected marine life or changes in natural diving conditions do not constitute grounds for a refund.
Photos and videos may occasionally be taken during Story Divers activities.
Guests who do not wish to appear in Story Divers promotional or social-media content should inform our team.
Where photos or videos are shared with guests as part of the diving experience, availability and quantity may depend on the operational circumstances of the day and should not be considered a guaranteed paid photography service unless specifically included in the booking.
Story Divers shall not be responsible for delays, changes, cancellations or failure to provide services caused by circumstances outside its reasonable control, including but not limited to severe weather, natural events, government or authority restrictions, port closures, transportation disruption, emergencies, technical or safety-related events or other force majeure circumstances.
Where possible, Story Divers will make reasonable efforts to reschedule the affected service or provide a suitable alternative.
Any refund or credit will be determined according to these Terms & Conditions and according to costs already incurred or committed to third parties.
Guests must comply with instructions issued by Story Divers staff, boat crews and relevant authorities.
Story Divers reserves the right to refuse, suspend or terminate participation in an activity when a guest's behavior may create a risk to themselves, other guests, staff, the vessel, equipment or the marine environment.
Failure to follow safety instructions may result in termination of the activity without refund for services lost as a consequence.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such liability cannot lawfully be excluded under applicable law.
These Terms & Conditions and services provided by Story Divers Sharm El Sheikh are governed by the laws of the Arab Republic of Egypt and applicable regulations and requirements of the Egyptian and local authorities overseeing diving and maritime operations.
For questions regarding a booking, cancellation or these Terms & Conditions, please contact:
Story Divers Sharm El Sheikh
Email: hello@story-divers.com
Website: story-divers.com
By confirming a booking or making a payment to Story Divers, the guest acknowledges that they have read, understood and accepted these Terms & Conditions.
